The Plant Factory,
Inc. is a family owned and operated retail garden center offering
indoor and outdoor plants for almost 40 years. We're always ready to
suggest what will color your landscape.
Now our in-store
garden shop offerings have been expanded with our online shopping
service. Decorating home, deck, pool or patio can be done
online 24/7. Our in-store garden center is not open pending
construction of a new building.
4185 Black Rock Turnpike
Fairfield, CT 06824
Email: Questions or comments:
Note: Each Product Detail page has an 'Ask A Question' pop-up.
TERMS / CONDITIONS / RETURNS
Your satisfaction is important to us.
If for any reason you are not happy with your order, return it for an exchange or full product refund! If we made the mistake in the item sent to you and you don't want it, we'll even refund the shipping in both directions. We ask that you return items in new re-sellable condition within 14 days. If there is a manufacturers defect please contact us to arrange for a return or replacement.
Most items we carry ship within one to three business days (do not include the day order is placed, weekends or holidays) and take 2-8 business days to deliver within the continental US.
Returns at The Plant Factory, Inc. are easy!
Simply contact us and let us know the reason for the return. We will then give you a return authorization number so you can return the item.
As long as it is within 14 days of receipt of your shipment, you may return ANY item for an exchange or refund (We'll even refund the shipping cost if the return is a result of our error). The customer is responsible for the return shipping fees. Additionally, if your purchase qualified for "Free Shipping" the actual cost of shipping of your item will be deducted from your refund.
Items that are returned more than 14 days after delivery, or in un-sellable condition, or missing parts, may be refused or may be charged a re-stocking fee at our discretion up to 15%
Should any returns get damaged (or lost) during (return) shipping the customer is responsible for filing any and all claims with the carrier (as The Plant Factory, Inc will be unable to provide a credit for damaged or lost merchandise)
Failure to contact us, may affect our ability to process the return and any corresponding credit to your account.
We value your patronage and respect your privacy.
Privacy is a very serious matter for The Plant Factory, Inc. It is true that in order to process your request, we must know basic contact information such as your full name, address, e-mail address and method of payment; however, all required information is kept internally and is never shared with third parties.
Your information kept confidential and is never sold to mailing lists. Credit card numbers are NOT stored on our servers. Servers used are those of the payment providers and processors.
Warranty: We extend no guarantee beyond that supplied by the manufacturers, and imply no warranty as to the merchantability or fitness for a particular purpose of any item. The liability of The Plant Factory, Inc.is limited to the purchase price at the time of shipment.
Damage Claims: Claims due to shipping damage must be filed with the carrier within 48 hours of receipt of goods. Contact us for instructions.
Shipping: We do ship products to various locations outside the contiguous United States, which require the finalization of shipping costs after the order has been placed. It is difficult to calculate these costs prior to shipping due to unkown variables.
Get shipping rates before you buyYour order will process within 1-2 business days. Please allow 2-8 business days for transit time. Tracking numbers will be emailed so you may follow your order. To calculate shipping costs prior to Checkout simply add an item to the shopping cart.
Then enter your Zip code and click Update Totals. You can Delete items in your Cart by selecting the box or trash can icon in the right hand column and then click Delete. Add more items by clicking Continue Shopping. Proceed to Checkout to complete purchase.